Privacy Policy

Introduction

At Camilo Páez, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our content.

• To provide and maintain our services effectively
• To communicate with you about your inquiries and our offerings
• To improve our website functionality and user experience
• To comply with legal obligations in Colombia and the United States
• To protect the rights and safety of our users and our business

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Personal Information You Provide

• Name and contact information (email address, phone number)
• Messages and communications you send to us
• Information provided when booking consultations or services
• Feedback, comments, or reviews you submit
• Professional information when requesting business services

Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Location data (general geographic area based on IP address)

Analytics and Cookies

We use Google Analytics and similar services to understand how visitors interact with our website. This helps us improve our content and services.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Providing and improving our services and website functionality
• Responding to your inquiries and providing customer support
• Sending important updates about our services (with your consent for marketing)
• Analyzing website usage to enhance user experience
• Protecting against fraud, abuse, and security threats
• Complying with legal obligations and resolving disputes
• Personalizing content and recommendations based on your interests

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Google Analytics: Website analytics and performance measurement
• Firebase/Google Cloud: Website hosting, database services, and technical infrastructure
• WhatsApp Business: Communication and customer support when you initiate contact
• Legal Authorities: When required by law or to protect our legal rights
• Service Providers: Trusted partners who assist with website operations (under strict confidentiality agreements)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect analytics data.

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include session management and security features.

Analytics Cookies

These cookies help us understand how visitors use our website, allowing us to improve functionality and content.

Marketing Cookies

These cookies may be used to deliver personalized content and track the effectiveness of our communication efforts (only with your explicit consent).

Your Rights and Choices

You have several rights regarding your personal information, which may vary based on your location:

• Right to Access: You can request information about what personal data we have about you
• Right to Correction: You can request that we correct any inaccurate or incomplete information
• Right to Deletion: You can request that we delete your personal information (subject to legal requirements)
• Right to Object: You can object to certain processing of your information, particularly for marketing purposes
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Withdraw Consent: You can withdraw your consent for processing activities that require consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure hosting infrastructure with Google Cloud Platform
• Regular backup and disaster recovery procedures
• Employee training on data protection practices

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Contact Information and Communications: 3 years from last contact or as long as legally required
• Website Analytics Data: 26 months (Google Analytics default retention period)
• Technical Logs and Security Data: 12 months unless required for security investigations
• Marketing Communications Data: Until you unsubscribe or withdraw consent

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers are located.

• We ensure adequate protection through Google Cloud Platform's global security standards
• All transfers comply with applicable data protection laws
• We use standard contractual clauses and other legal mechanisms when required
• Service providers must meet our strict data protection requirements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last Updated' date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Legal Jurisdiction

This Privacy Policy is governed by the laws of Colombia and complies with applicable regulations in jurisdictions where we operate.

Governing Law: Laws of Colombia, including Ley 1581 de 2012 (Habeas Data Law) and applicable US state privacy laws

Dispute Resolution: Any disputes will be resolved in the competent courts of Bogotá, Colombia, or through alternative dispute resolution mechanisms